The thing your bank, your insurer, your government, and your favourite app are doing with your data that they would rather you didn't think about. And what to do about it. Let me tell you what is probably happening to you right now, even as you read this, without you knowing. When you applied for that loan last month, or made that insurance claim, or used the chat function on your bank's app, or clicked through the help menu on a government service, or messaged a customer ser

Three regulator updates in six weeks. Five things a risk professional would do differently. And one move that will quietly separate the organisations consumers trust from the ones they don't, long before any law requires it.